Due to issues with carriers, you may see some delays in tracking updates on your order.
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There are two common reasons why an order’s tracking says that it has not been shipped.
  • The order may have been shipped, but due to the destination distance of the shipment, the first scan might not occur for a couple of days after you’ve been notified that the package has shipped and your initial issuance of the tracking number.
  • The order may have required additional processing time to complete the order, please refer to our Shipping Time Frames for more information on processing
Orders will remain in “In Transit” status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained “In Transit” for 7+ days since the most recent tracking update, please reach out to us to further investigate your issue. You can check the status of your order using our Track Order page.
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